Unacceptable Delay in Processing Business Contract

We app**** for a new business contract on the 9th of October 2025 and completed all vetting requirements. Despite this, the application has been “in process” for over a week with no progress or clear feedback from MTN.

What’s frustrating is that we already have an existing business account with two active contracts under MTN, so this delay makes no sense. As a returning business customer, we expected a smoother process and better communication.

It’s disappointing to experience such inefficiency from a service provider we’ve already trusted with our business. Please escalate this matter urgently, we need proper feedback and action, not just the same “it’s in process” response.