1 reviews | Active since May 2017
Unacceptable Delay #***8
<p>I requested a copy of my contract on the 02/05/2017 (with an automated email that read 'We intend to have your query resolved and feedback to you within 3 business days.')</p> <p>Now 9 days later even after calling twice thereafter without any resolution.</p> <p>I required this document urgently so I cound send my cellphone for repairs to Samsung Repairs.</p> <p>Yesterday I even resorted going personally to a Samsung branch to get repaired and I was asked why I didn't send my phone when it initially gave me issues and the delay has now caused my battery to swell and may result in permanent damage or will cost me alot to repair and I still require my proof of purchase. </p> <p> </p> <p>The delay is unacceptable! I am now left without a cellphone which I am paying for and now hold MTN responsible for all repairs needed to be done!</p> <p> </p>
STILL NO RESPONSE!
I have been a customer of yours for over 15 years and I am appauled by the poor service from MTN.
All I asked for is a copy of my contract so I can provide proof my phone is still under warranty to be repaired. Now I am left 2 weeks later still unable to repair my phone and probably by leaving the handset this long has caused more damage.
Please get an agent to contact me to cancel this contract and I will not be paying a settlement !!!
Highly dissappointed by the bad service from MTN!
STILL NO RESPONSE!
I have been a customer of yours for over 15 years and I am appauled by the poor service from MTN.
All I asked for is a copy of my contract so I can provide proof my phone is still under warranty to be repaired. Now I am left 2 weeks later still unable to repair my phone and probably by leaving the handset this long has caused more damage.
Please get an agent to contact me to cancel this contract and I will not be paying a settlement !!!
Highly dissappointed by the bad service from MTN!