Unacceptable Customer Service and Failure to Resolve My Father’s Account Issue

We have been contacting MTN every month regarding an ongoing issue with my father’s account, but instead of receiving a clear resolution, we are met with new developments and conflicting information every time we call.

My father is being held to an arrangement that he was previously informed would be cancelled. Despite our repeated attempts to resolve this matter, MTN has failed to provide proper communication or a satisfactory explanation of why this arrangement remains active.

What is even more frustrating is that every customer service agent provides us with different information. Some agents claim to transfer us to the “relevant department,” only for the call to be disconnected. We are then left with no answers and forced to start the process all over again.

It is extremely disappointing and concerning to see an elderly customer struggle to receive assistance from a company he trusts. This ongoing experience has left us feeling frustrated, unhappy, and helpless.

Customers should not have to spend months calling repeatedly, receiving conflicting information, and being disconnected before their concerns are taken seriously.