1 reviews | Active since Nov 2016
UNACCEPTABLE CUSTOMER SERVICE
<p>I have requested back dated invoices four times & have been given a reference number for each call. When I call to follow up using the reference number GIVEN, I am told I requested a different service! All I need is invoices from February 2015 to December 2015 to be emailed to me.!!!! THIS IS NOT A DIFFICULT REQUEST! Please train your staff to listen & to record the client's request/ conversation on your system, so that when YOUR CLIENTS call we don't need to repeat ourselves again & again. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have emailed you the invoices dated 2015-02-10 to 2015-12-10.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have emailed you the invoices dated 2015-02-10 to 2015-12-10.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***