Unacceptable customer service
<p>After being contacted on here by MTN and gving them the info they needed the following matter is yet to be resolved:</p> <p> </p> <p>Aug 19th, 4:58pm</p> <p><br />To whom it may concern</p> <p> </p> <p>After trying on numerous occasions to resolve the following matter without any success Im trying to make contact via FB.</p> <p>We move to the Netherlands in November 2015. I went to a MTN near me to cancel my contract before we came over. I spoke to a lady(who's name I cant remember as its been 10 months) who informed me that my contract is on a month to month basis. I said I want to cancel and was informed that because its on a month to month, if MTN sees there is no usage on my SIM/number that it will atomatically be cancelled.</p> <p> </p> <p>After that info I didn't do anything about it because as I understood it will canceled automatically.</p> <p> </p> <p>We arrived in the Netherlands on the 7th of November 2015 and I've not used it since then.</p> <p> </p> <p>We went back to SA in Aug for a week****h-19th) to visit family and I went in to MTN just to be notified that I have been giving over to the legal department????????</p> <p><br />After trying on quite a few occasions to contact the legal department no one was able to help me???? Or refer me to a person who could.</p> <p> </p> <p> My credit record is going South because of this and I would like to have the matter resolved ASAP.</p> <p> </p> <p>Im leaving for the Netherlands again this afternoon and yet nothing is resolved????</p> <p> </p> <p>Please could you kindly assist me with this matter?</p> <p><br />Regards</p> <p> </p> <p>This was my message via Facebook as it was my last resort. I have yet to receive any assistance or feedback regarding this matter.</p> <p> </p> <p>What makes it worse is I've got try and solve this matter from another country</p> <p> </p> <p>Thanks</p> <p> </p> <p>Good Day Jp de Villiers</p> <p>Thank you for your post.</p> <p>We are terribly sorry for the lapse in service and inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p>Please note that without your ID number, Cell phone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details. </p> <p>Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Kind Regards,</p> <p>Zukiswa</p> <p>REQ: **********</p> <p> </p> <p>Mtn account nr: A ********** </p> <p>Cell number: ********** 677</p> <p>My Contact number + ********** 7724</p> <p> </p> <p>Hope this is sufficient </p> <p> </p> <p>Regards</p> <p>Jp de Villiers</p>