Unacceptable Call Waiting Times

I have tried to reach the MTN Call Centre on several occasions to insure my handset. Average waiting time for the call to be answered is anything between 45min to an 1hr. However today I tried, and after an hour, there was still no response. <br> On previous occasions, the call centre agent would pick up the call, then transfer the call to another department, and then the call gets disconnected. The process starts all over again.<br> <br> This is utmost frustrating, unacceptable and waste of valuable time, with still no service received at the end of the day!!!