Unacceptable business practice

I am totally and utterly disappointed in the service I received from MTN when I did my upgrade recently.

I went to the Morningside branch. I upgraded to a Samsung S21 with the deal I got, I got the A32 with it as well.

I told the lady how much I wanted to spend and how much I was spending now. In my head and after working everything out. It came up to approximately R1600 per month. knowing the first month is pro rata etc. I went online and was in complete shock as the account is R2 000. Now as a lay person, even if the account was pro rata'ed for the month. It still should never have come to this amount.

I eventually went to the MTN store in Killarney and requested an account. The person told me that on the new contacts MTN has we need to pay for the hand set which is a once off.

Why was this not mentioned to me when I did the initial upgrade. Notwithstanding the fact that you also need to pay extra for data and minutes.

Please can MTN explain what the contact fee is for then?

MTN have become a total ripoff and now I will be paying over R2 000 which is totally ludicrous. If i knew this from the start, I would never have upgraded my previous contract.

Please can someone have the decency and phone me to explain what has happened. After being a MTN client for over 20 years I think I have a right for a detailed explanation of what has transpired.

It seems like MTN is only looking out for themselves and not the client anymore.