ST
Sannie T
1 reviews | Active since Nov 2013
17 Aug 2015, 17:31
Unacceptable billing statement received
On the 16th July 2015 I received a call from Assmika (Velocity call centre) who was offering me an upgrade which I declined, ref no: UV 632 067. I never received anything from the courier. To my shock, I was billed R416 by MTN for an upgrade that I declined. I do not have anything from anyone, I advised them that I do not need another phone or an upgrade.<br> <br> When I called Assmika this morning, she advised me that MTN have to resolve it. She promised me a call back and it is now 5:pm no call was received. <br> <br> I am not going to be paying R416 monthly for an upgrade I never took up or accepted. Please rectify this matter as soon as possible.
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MTN South Africa's replyOfficial
08 Sept 2015, 14:01Hello Nathi2010,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply08 Sept 2015, 14:01
Official
Hello Nathi2010,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,