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Joelle T

1 reviews | Active since Feb 2017

02 Sept 2017, 13:48

Unacceptable behaviour

I, Dr alain , was very dissapointed with ms. Philisiwe Moloi attitude and the easiness to lie to her manager. I brought my younger brother yesterday for a sim swap around 4 pm. She did the swap with a wrong number instead of a 1 she put a 7. I wanted to explain or better teach her that 1 can be written that way she was very sceptical. Thinking I was undermining her. Her work mate ntombi was able to differentiate the number 7 from 1. I called her to come and read saying they might be clever people here. She insulted herself stupid and ran to her manager to say i insulted her and refused to help us for her mistake.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Sept 2017, 22:03
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,