UNACCEPTABLE AND NON EXISTENT SERVICE - RATING IS MINUS 10 ⭐️

In fact if there were minus stars I would give them a BIG FAT minus!!!

MTN outsourced my upgrade to Mondo who delivered the WRONG cellphone

I had to take the phone back to an MTN store and get a IRMS number which I duly did

A week later my contract has been upgraded, I have NO PHONE and had to wait for Mondo to confirm that the phone I returned was at the warehouse - WHY THE IRMS NIMBER THEN?

I am now advised that it will take a week to cancel the contract

Are we not living in a world of technology where they am sure it takes the push of a button to cancel an incorrect contract?!??

My name and number as been escalated so many times but I feel like I am going up and down an escalator and getting absolutely nowhere!!!!!!

Nobody cares Nobody calls back Nobody takes ownership Nobody gives a damn!

If there is someone who can take some kind of responsibility I would really welcome a call after being a client of MTN for more than 20 years!