Unacceptable and inexcusable

<p>My mother, (85 y/o) has an MTN contract and was due for an upgrade - she chose an iPhone 6. She went into MTN store to do the upgrade. What she told me next almost brought me to tears. She was treated as a 'dumb pensioner' and was told that she did not need a new phone.</p> <p> </p> <p>The staff suggested that my mother give them some of her jerwelry and buy them lunch since they were hungry. She asked that they help her move her data across to the new phone. The said that she had to do it her self and she left the store with a old phone and a new iPhone 6 in a box. No help, no support and taking advantage of an old lady. The store was empty at the time</p>