Unacceptable after sales service

<p>I purchased a MTN handset from a retail store in Dec 2015. To date, the handset has stopped functioning in May 2016 & was replaced in June 2016. That new handset also stopped working in Sept ans was handed in for repairs at the beginning of Oct 2016. On calling the MTN repair contact centre, the MTN contact centre agent, Virgueline seems to thoink that the contact centre & the repair centre are 2 different organisations. After establishing that they are indeed the same organisation, she advised me that the handset cannot be repaired and that there was no stock for my handset to be replaced. So now the retail store tells me that they will get back to me after I indicated that I do not want the same handset & would prefer a rep[lacement handset to the same value & a different brand. As in a 10 month period, I have had the hadnset replaced twice already. So much for the convenience of a mobile phone as I am being deprived of such a luxury.</p>