UNACCEPTABLE

Rajesh. If you had checked my initial complaint you would've realised that I stated that my account was in arrears and subsiquantly suspended due to me being retrenched. However, I did report this to the MNT store, gave them my retrenchment letter AND paid my account by May. I went on to pay my June account, called your Call Center and spoke to Pontso Moeti *** who told me that my account was with the Legal and Technicians Departments and owing R7,99 (which would be added to my account) but because majority of MTN staff members were on strike I had to wait to be reconnected. She also advised me NOT to make any further payments until it has been reconnected. Mind you, I have barely used my phone this year meaning I have been paying for benefits which I have'nt used. i dont mind paying my account, on condition that all my benefits are added