JA
Jaco A
1 reviews | Active since Jul 2011
17 Jun 2015, 11:17
Unacceptable
Upgraded on the 2nd of June (which in itself was a 2 hour process due to long queues). Got the iPhone 6 handset and therefore had to sim swap. During sim swap process, there was a \failure"on my data and sms functionality on the new sim. Obviously no call centre. Went back to the shop on Friday after which they logged a SDU with head office. It has now almost been two weeks where I am unable to use any data"
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 12:45Hello jalbertse,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the sms and data bundles are active on the line, we have also noted that you have been assisted within our call centre on 21-07-2015, you were referred to our data support helpdesk. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the sms and data bundles are active on the line, we have also noted that you have been assisted within our call centre on 21-07-2015, you were referred to our data support helpdesk. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply21 Jul 2015, 12:45
Official
Hello jalbertse,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the sms and data bundles are active on the line, we have also noted that you have been assisted within our call centre on 21-07-2015, you were referred to our data support helpdesk. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the sms and data bundles are active on the line, we have also noted that you have been assisted within our call centre on 21-07-2015, you were referred to our data support helpdesk. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,