RC
Rozanne C
1 reviews | Active since Jul 2017
16 Apr 2019, 09:32
Unacceptable
Good day
After I have tried numerous times to cancel my contract this still isn't done and money was deducted from my account again. I request that my account be stopped immediately and refunded.
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Replies (1)
MTN South Africa's replyOfficial
17 Apr 2019, 08:30Good day Rozanne,
Thank you for your post. Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that we have escalated to our Retentions department to please contact you regarding the cancellation.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post. Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that we have escalated to our Retentions department to please contact you regarding the cancellation.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply17 Apr 2019, 08:30
Official
Good day Rozanne,
Thank you for your post. Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that we have escalated to our Retentions department to please contact you regarding the cancellation.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post. Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that we have escalated to our Retentions department to please contact you regarding the cancellation.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,