1 reviews | Active since Sept 2018
I received a call from MTN a few months back. The sales representative interested me in a Samsung deal which according to him, came with two (2) gold Samsung Z2 mobile phones. However, I received one black Z2 and the other gold. Clearly this wasn’t what I had agreed upon. I then called MTN and requested that they either to give me the initial color we had agreed upon or terminate the suppose contract. Spoke to a gentleman by the name Ryan who advised me to return the phones to their nearest branch, which I did . Now I’ve got no phones from MTN yet month to month I’m still debited! Paying for merchandise I have no of, unacceptable if you ask me. This issue needs to be resolved.
Good day Brian,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your deal was done through a partner. You would need to contact *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Brian,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your deal was done through a partner. You would need to contact *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
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