SS
Sihle S

1 reviews | Active since Jun 2018

24 Jun 2018, 00:19

Unacceptable

You have contracted people to dig up something in our street. They have hit the electrical wires and now we are out of electricity. We reported to eskom and they have said they can't do anything because it isn't their fault.

We are told that MTN will only deal with the issue on Monday. That is unacceptable.

No notice was given to say that there will be digging. And prepare. We are holding you accountable for the losses of food going spoiled from the fridge, and any health issues concerning cold that will occure.

We need you urgent responds to the matter.

Be in touch with us. Our we will escalate the matter further.

Sihle **********

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jun 2018, 18:43
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We have sent an urgent request to our to technical division to have the matter resolved.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,