Unacceptable!
<p>I did my device upgrade over the phone. It was delivered via courier. I was not happy with the upgrade and went to my nearest MTN store (Claremont) to advise them. The service consultant got the sales dept on the phone ( ********** ) They advised me to hand the device back at the Canal Walk store which I duly did. I have just phoned the sales dept to find out if the device has been collected only to be told that the upgrade was done via Summer Mobile not MTN direct and that they did not give me the correct ref number at the store when I took the device back. The store does not answer it's landline and the cell number listed is incorrect. I have no idea where my device is and I now have to drive back to the store to sort all of this out. </p>
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MTN South Africa's replyOfficial
04 Aug 2017, 16:07Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Our MTN Warehouse in Midrand confirmed that they have received the device done via Summer Mobile back on the 30-7-2017. T561 Galaxy Tab E 9.6, IMEI number*** .
Reference number for the collection M***.
The upgrade has been cancelled with the term date 2019-07-10 back to 12-10-2017, this contract will only be cancelled 12-10-2017, prepaid migration can only be done a day after the contract expires.
My apology the promo service fee will be active until October 2017 this is for the previous package before the upgrade was done. Promo fee charge will be active until October.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Aug 2017, 16:07
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Our MTN Warehouse in Midrand confirmed that they have received the device done via Summer Mobile back on the 30-7-2017. T561 Galaxy Tab E 9.6, IMEI number*** .
Reference number for the collection M***.
The upgrade has been cancelled with the term date 2019-07-10 back to 12-10-2017, this contract will only be cancelled 12-10-2017, prepaid migration can only be done a day after the contract expires.
My apology the promo service fee will be active until October 2017 this is for the previous package before the upgrade was done. Promo fee charge will be active until October.
Kind Regards,
Alice van der Merwe
Best regards,