Unacceptable 16+Day Vetting Delay – MTN Business Application Ignored

Unacceptable 61+ Day Delay – MTN Business Application Ignored

I submitted a business mobile contract application to MTN on 21 April 2026 for, and it has now been sitting in “vetting” for over 16 days with no resolution.

What is most concerning is not just the delay, but the complete lack of communication, only yesterday I was told the issue was the address which was confirmed. Multiple follow-ups have been ignored, and no clear explanation or timeline has been provided. This is far beyond any reasonable turnaround time and reflects extremely poor service.

This delay is now directly impacting my business operations. As an existing MTN customer in my personal capacity, I find it unacceptable that a basic business verification process can be handled so inefficiently.

If this matter is not resolved urgently, I will escalate it further across additional public platforms and pursue formal complaints through relevant regulatory and consumer protection channels.

MTN needs to urgently address this matter and provide a clear outcome without any further delays and stop waiting my time.