UNACCEPTABLE

<p>We have made a payment on the 29th of December on the account. This payment was never loaded onto the account whcih is now preventing us from upgrading 3 of the contracts to the S7 edge. Since yesterday we have been corresponding with the call centre. We have sent proof of payment through to the collections department and to two consultant within the call centre who has also then forwarded the proof of payment on to the collections department. We were told that it will take 2 to 24 hours. It is now more than 24 hours any yet nothing has been done yet and we are still not able to complete the upgrades. We needed the upgrades to be done yesterda as the one phone is needing to be transported with a family from KZN to JHB which would have left yesterday afternoon but now needed to be postphoned to today. When phoning the call centre again now they have done yet again all they can do and corresponded with the needed departments but now once again they say 2 to 24 hours which we do not have. The account needs to be sorted out before 4pm today in order for us to complete the upgrades before the agents closes at 5 inorder to have the phone transported when the family member leaves. Simply cant understand how the service can be this bad!!!</p>