Unacceptable

<p>We took my phone in about two weeks ago to the Midrand repair centre; and it has been - and continues to be - an incredibly unpleasant experience. </p> <p> </p> <p>We were helped after some time by quite possibly the most unprofessional and impolite man I've encountered. He has zero concern for the customer, speaks in an unacceptably condescending tone and complained 3 times about how he's not getting a smoke break when he wants one. </p> <p>I don't have to go into any more detail, because this alone was unpleasant. For the last 10 days we have been getting half-****d emails from this particular consultant wasting days between asking for new information (which we weren't told about) that we could have given in 5 minutes when we were in the centre. </p> <p>It is absolutely pathetic that this was not an isolated case, Google is filled with complaints (about 30 of them) regarding the deplorable service of this branch. So it begs the question whether or not MTN is merely a ******* service provider that does not care about its clients or client input regarding the capability of its staff or MTN is staffed by oblivious superiors too concerned with their stupid tv commercials to see that a major component of their business (customer care) is horrible, inadequate and simply disgusting.</p> <p> </p> <p><br />Will be changing service providers as soon as humanly possible.</p>