UNABLE TO USE PHONE-DATA & MINUTES

On 7th Nov I noticed that i was unable to make any calls or go online on my phone. Next morning the 8th I saw that my data and minutes which i receive from MTN on contract every month on the 8th, had come through both on sms and appeared on my phone when dialling *141#, but within less than an hour both data and and calls were inaccessible and showed nil balance! I've never had this problem before I called my MTN at Gateway MTN, who put me onto the call centres.<br> <br> Called Call centre: spoke to Zola Kina 9th November. She told me MTN had upgraded system and numerous people were having the same problem. She said it would be sorted in max 3 days. It wasn't. I called call centre again 11th Nov: spoke to team leader Req *** Yosef Abrahams. He told me same thing now an additional 3-5 days as the Ref No. given by first consultant couldn't be found. He was unaware of any upgrade. 3-5days nothing. <br> <br> Called again 23rd Nov, 12days later I then spoke to Baldwin Bokwa a team leader.Ref *** told me I would get a 48 HR response -no response still had problem. Went back to my branch they said they would investigate still nothing from MTN. It's now 17 Dec.Unacceptable. Deborah Bell