JR
Jeremy R
1 reviews | Active since Jul 2011
08 Sept 2015, 09:44
Unable to use my cell-phone at home
For the past two months I have only sporadically been able to use my phone at home (also my place of work), due to appalling coverage in Sparrman Avenue, Constantia. The MTN shop in Constantia Village showed a remarkable lack of concern and told me to contact MTN Coverage. This elicited an email three days' later that my issue 'had been escalated to Wayne', whatever that's meant to mean! Two weeks' later I am still to hear from MTN. It is not the fault of my phone, as I am able to use MTN away from home. I should cancel my contract (it's a 'phoneless' contract) but I've been with MTN since they opened.
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MTN South Africa's replyOfficial
09 Sept 2015, 08:34Hello jerrow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We aim to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Please kindly provide us with your location info here https://goo.gl/1Tu3dZ and our coverage team. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Sivuyile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We aim to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Please kindly provide us with your location info here https://goo.gl/1Tu3dZ and our coverage team. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Sivuyile
MTN South Africa's reply09 Sept 2015, 08:34
Official
Hello jerrow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We aim to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Please kindly provide us with your location info here https://goo.gl/1Tu3dZ and our coverage team. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Sivuyile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We aim to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.
Please kindly provide us with your location info here https://goo.gl/1Tu3dZ and our coverage team. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Sivuyile