1 reviews | Active since Feb 2011
Unable to use MTN data
Hi. I ported my number to MTN prepaid and then got a new contract with MTN. Received the phone on Saturday 11/07/2015. Since obtaining the phone I have not been able to use the data, cannot connect to the internet or even send SMS's. I have called the call center numerous times, visited the store and still no joy. No one can actually say why this is happening or even if they know how to fix it. I read multiple peoples post with the same problem, some experience this as far back as 2004. This is not a new problem, why cant MTN get this right? What is going on? This is the worse service ever experienced.<br> Seems like the only option is to cancel this contract as it is less than 7 days.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that a request was logged with our back office to get the number activated on the network (REQ:***). They confirmed that the number is active on the network on the 20th of July 2015.
In order for us to restore your faith in us, we have decided to credit your next invoice that will be generated on the 13th of August 2015. We will check the total invoice amount on the day and credit it accordingly.
Once again we do apologize for the breakdown in service exeperienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that a request was logged with our back office to get the number activated on the network (REQ:***). They confirmed that the number is active on the network on the 20th of July 2015.
In order for us to restore your faith in us, we have decided to credit your next invoice that will be generated on the 13th of August 2015. We will check the total invoice amount on the day and credit it accordingly.
Once again we do apologize for the breakdown in service exeperienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,