Unable to upgrade - Poor Service

<p>I went this weekend to 3 different MTN stores to upgrade my contract and none of them could help.</p> <p> </p> <p>The first was at Festival Mall. I had to wait in queue for about 35 minutes, which is fine if I could actually get what I needed when it was my turn. But no I was looking for the note 5 and they don't have stock. Maybe get someone to work your queue, just to find out if you're able to help someone or not and save them time. When told they didn't have stock I was offered NO alternative. I asked if she could please check another branch, but she said she can't because the systems aren't linked. I then asked if she could maybe phone them, and this seemed to be some kind of revelation. She phoned the East Rand branch. They had one and they would keep it for me.</p> <p> </p> <p>I get there and they can't help me because I'm changing from a data packet to a voice packet, and for some reason this meant she needs the original sim card. Which is in my tablet that I don’t carry with me. So I drove all that way for nothing.</p> <p> </p> <p>I then find a closer branch in Glen Marais. I go there, stand in the queue again and take a chance, because none of your branches ever answer their phones, if you get someone on the line it's a miracle ( I did try to phone and they did not pick up). So I queue there, wait another 30 minutes to get helped and then when I get to the front I ask if they have stock (At this point I decided to rather go for the newer S7). Yes they have 2, ok great. Get the process started, which takes another 20 minutes (up to this point she never asked for the original sim card, which I had gone home for in the meantime). She goes to get the phone. Guess what? No stock. Note 5 or the S7.<br /><br />So my entire morning wasted. This is honestly the worst experience I've had, I highly doubt I'll go going back to any of your stores again.</p>