1 reviews | Active since Feb 2011
Unable to update Usage Limits
Upgraded my cellphone the 2-January 2018, and was put on Top-Up contract. Requested the useage limage to be changed and was given a ref number: 1- ********** 0504, however to date issue hasnt been resolved. Can i request a migration to a different package please as Im at a lost -dealing with the call centre.
Good day Mervin,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have escalated the matter to the relevant department to action with urgency. We therefore anticipate a resolution in the shortest time possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Mervin,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have escalated the matter to the relevant department to action with urgency. We therefore anticipate a resolution in the shortest time possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,