Unable to understand their own words

How sad when you are unable to get a person at MTN to understand what an \Itemised Billing"report is. This is their own word but when you ask for this report you get a \""Statement\"" or \""Tax Invoice\"". Today I was very clear and said I DO NOT want the Statement or the Tax Invoice but I DO WANT THE ITEMISED BILLING. Guess what they email me... the Tax Invoices! <br> This must be the worst company when it comes to Customer Services.<br> I have emailed them and phoned them at least 50 times since July 2015 in order to get my reports in question and until today I have been unable to receive my Itemised Billing... even though it is part of my contract to receive these!<br> If only somebody could train these people to understand their own terminology!!!"""