PL
Paul L

1 reviews | Active since Apr 2013

15 Apr 2016, 13:19

Unable to understand my simple query

Every time I try to recharge my data bundle on my LTE modem (once a month), I need to take the sim card out and put it into my phone to read the one-time pin i get from MTN when buying this data. This is highly annoying and I cannot find anywhere on the website to change the notification method to email or another phone number. It seems ludicrous that this isn't easily done.<br> <br> This was not understood by the lady I spoke to in the MTN call centre and I went round in circles on the self-help menus. What a waste of my time and really unhelpful. I had to enter the mobile number time and time again in different menus and in the end I gave up. <br> <br> Please help me to change my notification method from mobile number to email or another mobile number somehow. This will be greatly appreciated. I wait to hear from you soon.<br> <br> Regards,<br> <br> Paul

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Apr 2016, 10:16
Official
Hello paullombard,

We are truly sorry for any inconvenience caused.

Kindly note that the notification method to receive the OTP (One Time Pin) cannot be changed to any other method other than SMS. This ensures that no ********** activities can take place on your behalf.

Kindly note on the MTN Online interface you are able to receive SMS's. Please click on the SMS tab on the right hand side of the interface and click on Inbox just below that.

You will then need to click on each SMS to view the content of the SMS on the interface.

Regards
Tim
MTN Complaints Management Team