Unable to terminate contract

I have been trying to terminate my contract for weeks now. I went to the store they told me they cant give me a settlement amount and that I would have to call in. I called mtn and I waited for over 20 minutes before an agent could assist. He told me that they will email me the settlement figure in 2-3 working days. I waited no email came through and I found myself going to the store only to be told I would have to wait for the mtn staff to stop striking before they give me a settlement amount. This is absolutely unacceptable that I am forced into a contract that I do not want and not given the option to cancel due to the fact that mtn didn't properly plan on how to maximize resources during this time. <br> <br> The reality is this strike action is not my problem, IT IS OPERATIONS PROBLEM. MTN please send me a settlement amount asap. thanks