Unable to speak to Retentions

Good Morning<br> I've been trying in vain to speak to someone at Retentions. I emailed 3 days ago with a question / request and got a response today that looks like a copy/paste and makes no reference to my original request. (***). <br> <br> \Feel free to visit your nearest MTN store and check out all available offers or you can contact MTN Direct\".<br> <br> I've tried to contact the Retentions department through both your 808 and *** call centres and I'm told there is no way for me to call Retentions directly. I can only email. But mailing takes 3-4 days for a response (and a template response at that).<br> (As an aside, all of those calls were cut off mid-conversation and no-one called me back even though they had all my details by that point).<br> I'll be more than happy to change this to a compliment if someone from Retentions contacts me so I can have a conversation that doesn't take weeks to complete.<br> Many thanks."