Unable to speak to a consultant

To speak to an actual human being instead of to a pre-recorded voice menu whilst trying to reach MTN, is actually impossible. I have opened a new contract with MTN, my new phone has been lost somewhere between MTN and the courier company, and the only hope of reaching anybody is via the email address I initiated the contract with ********** When someone responds to my emails eventually, that too seems like an automated response. How do I contact MTN to find out where my (extremely expensive and uninsured) phone is!?!