MC
Morne C
1 reviews | Active since Apr 2014
10 Dec 2015, 08:58
Unable to sort out my billing query
I contacted MTN's call center 808 on Nov 18 after receiving an sms saying I've used over R1000 out of bundle data<br> \R1091 used on 1103MB Data at Out of Bundle rates in the last 2 weeks. Reply 18 to this message to have a 10GB Monthly Recurring Data Bundle loaded onto your account for only R650?<br> Time: 18/11/2015 10:19:44"<br> <br> after being transferred from 1 agent to another for over half an hour I emailed MTN's Executive Complaints department explaining that I monitor my usage very carefully"
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MTN South Africa's replyOfficial
14 Dec 2015, 11:40Hello MPCoe,
Thank you for bringing this matter to our attention via hellopeter
Please accept our apologies for the inconvenience experienced
Please note a request has been sent for your url report to be emailed to you REQ:598500 and we have sent a request to our technical department to investigate on the matter of being billed out or rate while bundles are reflecting ref SMC/*** turnaround time 7 working days
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention via hellopeter
Please accept our apologies for the inconvenience experienced
Please note a request has been sent for your url report to be emailed to you REQ:598500 and we have sent a request to our technical department to investigate on the matter of being billed out or rate while bundles are reflecting ref SMC/*** turnaround time 7 working days
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply14 Dec 2015, 11:40
Official
Hello MPCoe,
Thank you for bringing this matter to our attention via hellopeter
Please accept our apologies for the inconvenience experienced
Please note a request has been sent for your url report to be emailed to you REQ:598500 and we have sent a request to our technical department to investigate on the matter of being billed out or rate while bundles are reflecting ref SMC/*** turnaround time 7 working days
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention via hellopeter
Please accept our apologies for the inconvenience experienced
Please note a request has been sent for your url report to be emailed to you REQ:598500 and we have sent a request to our technical department to investigate on the matter of being billed out or rate while bundles are reflecting ref SMC/*** turnaround time 7 working days
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,