LB
Le B
1 reviews | Active since Jul 2010
01 May 2015, 08:25
Unable to send simple billing info
I did not receive my monthly statement and itemized billing from MTN since March 2015.<br> <br> I have contacted the customer service center a total of 6 times, sent e-mails, and it is still not resolved. Now they state it is a public holiday and it will only be attended to on Monday.<br> <br> I have logged a complaint on their website as well, but still no response. I would think that customers are valued at MTN, but clearly having multiple accounts over several years, earns you no form of basic service from MTN.
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MTN South Africa's replyOfficial
13 May 2015, 14:54Hello dlbasson,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Please be advised that this has been escalated to the relevant department and you will recieve your requested documents shortly.
Regards
eGain ***
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Please be advised that this has been escalated to the relevant department and you will recieve your requested documents shortly.
Regards
eGain ***
MTN South Africa's reply13 May 2015, 14:54
Official
Hello dlbasson,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Please be advised that this has been escalated to the relevant department and you will recieve your requested documents shortly.
Regards
eGain ***
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Please be advised that this has been escalated to the relevant department and you will recieve your requested documents shortly.
Regards
eGain ***