RG
Raphael G
1 reviews | Active since Jan 2015
26 Feb 2016, 15:22
Unable to Secure Contracts
I have been trying for the past three years to secure a contract phone with MTN but to no avail. They asked me to check with the credit bureau of which I hardly owe anything or have had a bad credit record. The few accounts I have are for my study loan and VODACOM account, all of which I have paid up to date. I needed a change and soo yearning for a contract with MTN as its a network I soo love. They declared me a hard risk customer without reasons known to me. Can someone please help. I don't want VODACOM contracts anymore MTN please help me secure a contract.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Feb 2016, 18:38Hello Senanu,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply28 Feb 2016, 18:38
Official
Hello Senanu,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Best regards,