BJ
Barend J
1 reviews | Active since Jan 2018
25 Jan 2018, 13:30
Unable to resolve query by Kollonade branch
Poor customer service and query resolution. Account was opened on 30/10/2017. It is a Minute-50 package contract. During the first month I have received my total calls, sms and data. Since November 2017 only the calls and sms credits are loaded and not the data. We have been to the branch on several occasions only to hear that it will be rectified in a few days time. On the third visit to the branch a complaint was lodged (January 2018) and still no feedback. I would appreciate it if it could be resolved as a matter of urgency and I be compensated for the 3 months worth of data that I have paid for and have not received.
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Replies (2)BJ
Barend J's updateReviewer Update
30 Jan 2018, 08:14The data problem is still NOT resolved. Please attend to it as a matter of urgency.
BJ
Barend J's update30 Jan 2018, 08:14
Reviewer Update
The data problem is still NOT resolved. Please attend to it as a matter of urgency.
BJ
Barend J's updateReviewer Update
30 Jan 2018, 11:33Now the Kollonade said that we requested that the data be transferred to a nother account. Please MTN CEO, sort out your *********** staff. Poor query resollution from Complaints Managenent team at MTN as well.
BJ
Barend J's update30 Jan 2018, 11:33
Reviewer Update
Now the Kollonade said that we requested that the data be transferred to a nother account. Please MTN CEO, sort out your *********** staff. Poor query resollution from Complaints Managenent team at MTN as well.