UNABLE TO RESOLVE INCORRECT CONTRACT LOADED

Went in to the 4ways mall store on the 14.01.2015. Needed a contract for my son. Signed up and it took a few days to get the sim done as I had asked for a number which I had to be allocated to this \new"contract for my son. From the first billing it was clear that the wrong contract had been loaded-went back to store and they confirmed that they had to check this with MTN head office. Stayed in touch via email and it was confirmed by Masesi on the 13.03.2015 that the incorrect contract has been loaded and would be corrected by MTN head office -continued to stay in touch asking that it be resolved but no joy. 01.04.2015 - started emailing MTN directly - to date still no change to the contract. My son has"