AT
Anton T
1 reviews | Active since Jul 2011
24 Aug 2015, 11:57
Unable to resolve data query
My data usage was excessive high for the months of May to August. I logged a call on the 4th of August to do an equiry on my account and they are still unable to resolve the issue. They cannot even give me any feedback to why my data usage was so high. I have had an iphone for years and have never had a data problem like the last couple of months. Can someone please assist. My next stop will have to be the ombudsman.
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MTN South Africa's replyOfficial
11 Sept 2015, 12:58Hello taljaarda,
Thank you for your post .
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The billing team have reconciled your account and the credit has been processed to your account.
Kind Regards
Matshidiso
REQ:***
Thank you for your post .
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The billing team have reconciled your account and the credit has been processed to your account.
Kind Regards
Matshidiso
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 12:58
Official
Hello taljaarda,
Thank you for your post .
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The billing team have reconciled your account and the credit has been processed to your account.
Kind Regards
Matshidiso
REQ:***
Thank you for your post .
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The billing team have reconciled your account and the credit has been processed to your account.
Kind Regards
Matshidiso
REQ:***
Best regards,