Unable to resolve a contract problem

At end of the contract period,I (MCB Adendorff) went to Glennfair branch,asking what is the procedure to stop/upgrade the contract if it's still under the contract period -begin August 2015.I was told that the responsible person (T Adendorff) must phone a 083.. number if we would like to cancel or stop the contract.The next week we saw an IPhone deal, suitable for our purposes. When we apply for an upgrade we were told that the contract was changed to a prepaid contract.We DIDNT change anything & upon further investigation it was done at the Glennfair Branch, WITHOUTthe PROPER - T Adendorff's consent or authorization.<br> Apparently it was done by one of the employees & it looks like he was dismissed/fired the previous week.Their help was shocking nobody knows what to do at all. At last we had to phone the call centre, we were given 10 working days for the problem to be resolved. After 2 weeks nothing's been done & nobody knows what's going on. After numerous phone calls,delays and promises, nothing's been done to this day:<br> *** retention dept, ***, ***,***.Case numbers.#*** persons Nkantla, Sarah,Bonga, Dlaza Nicola Tshepo