RS
Renier S
1 reviews | Active since Dec 2018
19 Dec 2018, 15:05
Unable to request itemised billing for over 3 weeks through multiple channels
Hi, I have been in contact with MTN for 3 weeks now trying to get a simple itemised billing in order to settle an upcoming court case. After going through their digital channels, email, Facebook messaging, call centre and escalating the issue I have had no one provide me with a single piece of useful information.
This is utterly unacceptable and MTN does not deserve loyal customers at all with years of bad customer service.
My escalation number is 1- ********** 5606. If the requested information is not provided as soon as possible I will go out of my way to request this information via legal methods and to discourage anyone I know or can reach digitally to ever use MTN as their service provider ever again.
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Replies (1)RS
Renier S's updateReviewer Update
20 Dec 2018, 12:20Hi Alice,
I have been working in tandem with the account holder and I am well aware of your authorisation policies.
Your assumptions are not assisting in this matter.
We have phoned in multiple times, this matter should be resolved regardless if I am the main account holder or not..
Kindly let me know what can actually be done.
RS
Renier S's update20 Dec 2018, 12:20
Reviewer Update
Hi Alice,
I have been working in tandem with the account holder and I am well aware of your authorisation policies.
Your assumptions are not assisting in this matter.
We have phoned in multiple times, this matter should be resolved regardless if I am the main account holder or not..
Kindly let me know what can actually be done.