Unable to report *****

My identity was ****** in 2013 by a *******. <br> <br> Luckily MTN picked this up and stopped the account. <br> <br> Now in 2016, the account and non payment thereof is listed on my credit profile at Transunion, Experian, Compuscan and XDS \credit bureau\".<br> <br> They requested that I receive, from MTN, a letter confirming the *****. <br> <br> This is were the situation was highly frustrating. <br> <br> It is impossible to contact MTN. <br> <br> I have tried all numbers on their website, to no effect. <br> <br> I have tried 083 173, 083 1 808,***,*** and ***.<br> <br> I have tried dialing their switchboard, at great personal cost, to request to speak to the ***** department. To no avail, number dailed ***0., <br> <br> I only succeeded in listening to 45 minutes of a singer mangling the acronym MTN. <br> <br> I have tried phoning their ***** hotline at ***.<br> <br> The concerning issue is, after all these calls, I could not succeed in contacting ANY living person. I could not even listen to a voice prompt.<br> <br> This is highly distressing, seeing that firstly a telecoms company is impossible to contact, secondly it is impossible to report *****. <br> <br> Please assist urgently. <br> <br> Regards <br> <br> "