Unable to redeem Smart Watch as part of promotions Online

Dear MTN Customer Service,

I hope this message finds you well. I am writing to formally express my dissatisfaction regarding a recent experience I had while attempting to redeem an advertised promotion for an Honor watch through MTN Deals.

On 1st of April 2025, I came across a promotion on your platform that offered the Honor watch as part of your MTN Deals initiative. Excited about this offer, I followed the guidelines provided to redeem the promotion. However, when I attempted to complete the redemption process, I was met with a notification stating that the promotion was no longer valid, and ended on the 16th of March already

This experience has left me frustrated and disappointed, especially as I had made my decision based on the clear adverti*****t and terms associated with the promotion. I believe that consumers should be able to rely on the promotions showcased by MTN, and it is disheartening to encounter such discrepancies.

I kindly request that you look into this matter and provide clarity regarding the situation. Additionally, I would appreciate it if you could honor the original promotion or provide an alternative resolution that reflects the value promised in your adverti*****t.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,