Unable to redeem 256GB card as advertised
I have signed a contract with MTN for a new Samsung S8 which comes (as advertised on the front page this month of their marketing booklet) with a 256GB SD card.
There is not a soul at MTN who knows what Im on about.
Ive been asked to call so many different numbers and have visited the store here at ****arney without success. It is a huge frustration and eventually I have decided to take to social media to resolve the matter after trying all other avenues.
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Replies (2)'s updateReviewer Update
01 Sept 2017, 12:51Thank you for your reply. It's frustrating to be sent from pillar to post but what's surprise me most was the lack of interest in so many mtn staff to make a concerted effort to solve an ostensibly simple problem. The staff at Samsung which by the way have already solved the problem on your behalf eclipses the helpfullness of mtn staff to shame.
My question to you right now is how is it possible that so little mtn staff know how to direct the public in redeeming this freebie and have it on the front page of your booklet at the same time?
I await your response.
's update01 Sept 2017, 12:51
Reviewer Update
Thank you for your reply. It's frustrating to be sent from pillar to post but what's surprise me most was the lack of interest in so many mtn staff to make a concerted effort to solve an ostensibly simple problem. The staff at Samsung which by the way have already solved the problem on your behalf eclipses the helpfullness of mtn staff to shame.
My question to you right now is how is it possible that so little mtn staff know how to direct the public in redeeming this freebie and have it on the front page of your booklet at the same time?
I await your response.
's updateReviewer Update
01 Sept 2017, 13:01I have to point out that the people at your Midrand centre were most helpful and are not to blame. Your call centre on the other hand are the rotten apples who need explaining.
's update01 Sept 2017, 13:01
Reviewer Update
I have to point out that the people at your Midrand centre were most helpful and are not to blame. Your call centre on the other hand are the rotten apples who need explaining.