SA
Shereen A
1 reviews | Active since Nov 2015
23 Mar 2016, 12:01
Unable to reconcile account.
Good Day. <br> <br> On the 17 March, i forwarded a request to your Collections Admin department to please have a look at my account and advise when payment was not received on my account, as far as I was concerned, i never missed a payment, but I keep getting an sms that threatens to discontinue my services.. To date i have not received a response. I eventually did my own investigation and picked up that the payment I made on 13 November 2015 was made to an old account of mine (***). PLEASE ALLOCATE THIS PAYMENT TO MTN A***.<br> This will then bring the account up to date. Many Thanks
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MTN South Africa's replyOfficial
25 Mar 2016, 16:40Hello Shereen11,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have requested banking to assist and allocate the payment of R310.40 to the correct account, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have requested banking to assist and allocate the payment of R310.40 to the correct account, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply25 Mar 2016, 16:40
Official
Hello Shereen11,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have requested banking to assist and allocate the payment of R310.40 to the correct account, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have requested banking to assist and allocate the payment of R310.40 to the correct account, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***