Unable to recieve service from MTN at all

Dear Hello peter consultant,<br> <br> I am appalled at the service of MTN contact centre and mtn stores. I had to change my bank accounts due to a suspicious of ***** tat was taking place on my regular account and the change was done as a matter of urgencey. In my human error i forgot to inform MTN about this change and was reminded by an sms i received from them that my account was not paid for this month. I then tried over 3 times to contact the mtn call centre all of which was unsuccessful. Everytime i choose the option of speaking to a consultant, the line was disconnected. I left work early (14/08/2015) and went up to the mtn gatemax at umhlanga. I pulled a ticket and waited in that branch for 40 minutes without any service. The store was fully staffed and there was just 2 other customers in that store who got in before me and was STILL waiting for service. I had to leave without paying becouse i had a function at my home and needed to be there. Due to the busy preps of my function i did not have time over the weekend to go in and pay my account and i recived another sms from mtn warning me of legal action. This branch is known for its long waiting service as its not the first time.