Hellopeter
Share Your Experience
JH
Jeannie H

1 reviews | Active since Jan 2010

09 Nov 2017, 13:28

UNABLE TO RECEIVE PHONE CALLS AND PATHETIC CALL CENTRE STAFF

The definition of stupidity on a whole new level: ME signing up with a useless company like MTN for another 2 years. What a joke!!! I've been battling for a year, YES, A YEAR, with incoming phone calls. For a while all is well, and then voila, NO incoming phone calls for weeks until I can summon up the courage to call your damn call centre. I need to reset my phone anything between 3 to 5 times a day so that calls can come in. So, I've had enough of this resetting nonsense and I call your technical department and: .. oh, sorry, we deal with data technical issues only ... tfr to customer care, another set of idiots who don't know their a..es from their elbows ... please hold ... tick, tock ... get addressed in a black language by a woman in prepaid. Friggin PREPAID??????? Useless, useless, brainless dimwits, each and every one of you. How are you able to run a company with a bunch of idiots? So, if it's not too much to ask and there is someone even remotely capable of sorting out this problem, please do so. If you can't, I suggest you cancel my contract as you're in breach thereof, since you're unable to keep me connected. UNBELIEVABLE ..... REALLY, REALLY UNBELIEVABLE!!! AND UNFORTUNATELY THERE ISN'T A MINUS 1000, 1 MILLION STAR RATING ON HELLO PETER!

0
Replies (1)
JH
Jeannie H's update11 Dec 2017, 09:15
Reviewer Update
Good day Mr Loots It's almost a month later and guess what? I'm still waiting for the promised feedback via SMS. No surprises there - I'm dealing with MTN after all. It seems that my incoming phone calls during the week are okay - I haven't had to reset my phone daily. However, for the last three weeks, I haven't been able to receive phone calls over the weekend. NOT. ONE. SINGLE. CALL!!!!! My husband works weekends and if he needs to speak to me, he has to send me an SMS asking me to please cell him. We have sick family and they haven't been able to reach me over these last two days either. Gosh, it feels like Deja Vu - exactly the same scenario as last year when my late mother-in-law was diagnosed with Stage 4 pancreatic cancer and the Hospice worker was unable to reach me. How charming?! And no matter how many times I reset my phone, the calls don't come through. Are you now deciding when I'm allowed to received calls? This is just ridiculous. And I'm being exceptionally polite here ... Is there even a remote chance that you, as a company, are capable of fixing this problem of mine? PERMANENTLY?? Are you??? If not, please contact me or simply send me through paperwork stating that the 24 month contract I signed up for is nil and void since you are unable to provide me with a stable cellular service. USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!!! Absolutely friggin ridiculous.