1 reviews | Active since May 2017

10 May 2017, 12:33

Unable to receive certain SMSes

<p>I'm hoping and praying that I receive a call from MTN after this complaint.</p> <p> </p> <p>I dealt with a lot of *********** people and an even more useless manager by the name of Mervin Pillay. As per MTN, everything is fine and it’s not a network issue.</p> <p> </p> <p>I was always able receive all types of SMSes, and about 6 weeks ago I started having issues with not being able to receive certain SMSes.</p> <p> </p> <p>I tried putting my sim card in a different device, no luck. I also dialed the numbers #35*0000*16# and ##002# as suggested by the agents.</p> <p> </p> <p>When I login to my work applications, it requires me to enter authentication codes which I do not receive.</p> <p> </p> <p>The authentication codes are now being sent to my wife’s number, and she forwards the codes to my cell number which I receive. The number it comes from is + ********** ********** 18</p> <p> </p> <p>Also, I downloaded the Uber app, and when I register, Uber sends an authentication code to your cell number in order to continue with the registration. I also do not receive this code.</p> <p> </p> <p>Reference Number: ********** 19 (Spoke to Songeziwe on 11 April 2017)</p> <p>Reference Number: ********** 09 (Spoke to Anesh on 20 April 2017 in the Durban office wo said I should contact Tech Support on 1555)</p> <p> </p> <p>I then dialed + ********** 5 and spoke to Tumi Moroka who told me that there’s nothing wrong and she can’t help me.</p> <p> </p> <p> </p> <p>MTN is a joke of a company and I never should have left VODACOM</p> <p> </p> <p>Irate hopefully soon ex client</p> <p>Edwin</p>

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Replies (6)
's update12 May 2017, 15:21
Reviewer Update

I do not have any message applications nor did I activate the "spam" setting on my device.

I have not changed any settings, and I was able to receive SMSes previously.

's update18 May 2017, 09:22
Reviewer Update

I answered Ishie's question 5 days ago and still no feedback.

Please request the cancellation department to cancel my contract at the end of the term.

I will be cancelling both my contracts and my wife’s contract at the term end date and switch back to VODACOM.

For the past 7 weeks I have not received 1 courtesy call and I will say it once again. The customer service is as pathetic as Mervin Pillay.

Please send me confirmation that a request has been sent to the cancellations department.

I don’t want to contact MTN to cancel my contract, as I’ll probably deal with another *********** person who can’t do their job.

's update25 May 2017, 08:13
Reviewer Update

You guys are just as useless as Mervin Pillay, what a ****ing joke of a company. OMG

It's been 2 weeks since I responded to Ishie's question.

****ing *********** idiots.

's update30 May 2017, 14:27
Reviewer Update

Can you please put me out of my misery and cancel the last 2 months of my contract at MTN's expense?

I'm paying for a ****ing service that I'm not getting.

I WANT TO MOVE BACK TO VODACOM.

's update08 Jun 2017, 15:02
Reviewer Update

MTN, what a **** network.

****ing *********** ****s.

's update27 Jul 2017, 11:14
Reviewer Update

Thank God my contract is ending on 3 August 2017 and that I can switch to the best network.

VODACOM FOR LIFE

MTN SUCKS

****ING USELESS IDIOTS