tS
tasneem S
1 reviews | Active since Oct 2015
06 Oct 2015, 11:49
unable to reach callcentre the enitre day
hi<br> <br> ive been trying to reach the mtn call centre to claim for my ****** cellphone. i have got a case number from the police station and i have followed the necessary steps. i called the 808 helpline and they then gave me the direct number as they are not able to transfer the call due to offices being moved.i received two number. been tryin to call since 7:45 and it is now 11:45 and the call has been cut.<br> <br> <br> extremely ****ed off.
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MTN South Africa's replyOfficial
06 Oct 2015, 12:30Hello tasneemess,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have referred the matter to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have referred the matter to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
MTN South Africa's reply06 Oct 2015, 12:30
Official
Hello tasneemess,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have referred the matter to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have referred the matter to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***