CV
Christiaan V

1 reviews | Active since Nov 2014

25 Sept 2015, 08:19

Unable to purchase data through USSD or online

Good morning<br> <br> MTN is really getting worse everyday. In fact, I think you guys are down right useless right now.<br> <br> I am unable to purchase data through the USSD menu *141*2# - it just tells me that I do not have enough airtime to purchase the bundle.<br> <br> Then logging into the internet portal- which is TERRIBLY slow btw- I am once again unable to purchase a bundle because I do not have enough money, so I need to phone the call center to increase my purchase limit.<br> <br> I phone the call center... NOBODY answers... Lovely... So now I will most probably run out of data and face to pay out of bundle rates.<br> <br> I REFUSE to do this... Please contact me ASAP!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Sept 2015, 19:16
Official
Hello cvissie,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We pick up that you have already liased with our customer care consultant for 1Gb to beloaded on your account.should you experience any difficulties please dont hestitate to write us.

warm regards
mike