UNABLE TO PROVIDE INVOICE TO SUPPORT SUSPENSION SM

I RECEIVED AN SMS THIS MORNING INFORMING ME THAT MY LINE WILL BE SUSPENDED FOR THE AMOUNT OF R335.98 MY INSTALLMENT IS R228.00. <br> <br> IT HAS COME TO LIGHT THAT MY CONTRACT EXPIRED IN OCTOBER WHICH NO LONGER ALLOWS FREE BIS ! I HAVE NOT BEEN NOTIFIED OF THIS & NORMALLY PAY MORE THAN THE INSTALLMENTS. BUT NOT THE R287.00. I'VE NOT UPGRADED MY PACKAGE OR PHONE IN OVER 6 YEARS!!!!!! NOW ALL OF A SUDDEN I AM BEING BILLED FOR THE BIS SERVICE AGAIN WITHOUT NOTIFICATION. DOES MTN THINK WE THE CONSUMERS ARE STUPID ! <br> <br> UPON CALLING THE CALL CENTER I WAS HELPED BY A YOUNG LADY WHO WAS NOT ABLE TO SUPPLY ME WITH THE FEB INVOICE AS IT WAS AVAILABLE ON THE SYSTEM !!!!!! HOW IS IT POSSIBLE TO SEND A SUSPENSION SMS & NOT HAVE THE INVOICE SENT TO THE CLIENT ! THIS IS RIDICULOUS.<br> <br> ONE IS NEVER ABLE TO MAKE CONTACT WITH A SUPERVISOR AT ANY LEVEL !! ITS A HIDING GAME THEY PLAY WITH THEIR CUSTOMERS, THE POOR AGENTS ARE SUBJECTED TO ALL KINDS OF FRUSTRATION & DO NOT HAVE OR ARE NOT GIVEN THE THE LAND LINE NUMBER FOR THE HEAD OFFICE. <br> <br> MTN, AS A COMPANY ALONG WITH OTHER HUGE CONGLOMERATES KNOW THAT GIVING BAD SERVICE & DOING WHAT THEY WANT IS NEVER GOING TO BE ADDRESSED ! IT IS DISGUSTING !