KV
Kari V
1 reviews | Active since Oct 2015
03 Oct 2015, 11:56
Unable to provide documentation for charges
For the last 2 months I have received charges on my account that a lot higher than usual I have called the call center a number of times I have been to a branch to find out why I have been charged this much but they couldn't provide me with any documentation on why this happened. <br> <br> I expect that MTN should be able to prove why the charge is much higher than usual or refund me if they are unable to do this.
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MTN South Africa's replyOfficial
05 Oct 2015, 19:21Hello karidvries,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please refer the email sent to you today explaining the reason for the charges.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please refer the email sent to you today explaining the reason for the charges.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply05 Oct 2015, 19:21
Official
Hello karidvries,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please refer the email sent to you today explaining the reason for the charges.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please refer the email sent to you today explaining the reason for the charges.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***